LegalPrivacy Policy

Information We Collect

Order Information: When you buy a placement or service, we collect your name, email address, phone number, and billing address. Card and PayPal payments are processed by PayPal; we do not receive or store your full card number.

Information You Send Us: When you submit a campaign brief, request an audit, book a call, text or email us, or send article material, we collect what you provide, such as your name, company, website, contact details, and the details of your project.

Questions Asked on the Site: Questions typed into the Ask page that the Site cannot answer are saved, without your name or contact details, so we can add answers.

Chat Conversations: When you use the chat on the Site, we keep the conversation and any name, email or phone number you give us, so we can reply. Chat replies are written by software we run on our own equipment; conversations are not sent to an outside AI service.

Device Information: When you visit the Site, we and our analytics providers automatically collect information about your device and visit, including your browser, IP address, time zone, the pages you view, what referred you to the Site, and how you interact with it. We collect it using cookies, log files, and similar technologies.

Public Information: We may use publicly available information at times in our marketing and outreach campaigns.

How We Use Your Information

We use personal information to:

• Fulfill orders and deliver services, including processing payment, writing and placing articles, and sending invoices and order confirmations.
• Reply to briefs, questions, and requests, and communicate with you about your order or project.
• Screen orders for potential risk or fraud.
• Understand how the Site is used, and improve it and our marketing.
• Comply with the law and protect our rights.

We do not sell your personal information.

Who We Share It With

We share personal information only with the service providers that help us run the Site and the business, and only for the purposes above:

• WordPress and WooCommerce, hosted by Hostinger, which store orders and briefs.
• PayPal, which processes payments (paypal.com/privacy).
• Google Analytics, which measures how the Site is used (policies.google.com/privacy; opt out at tools.google.com/dlpage/gaoptout).
• Hotjar, which records how visitors use pages, as session recordings and heatmaps, so we can improve the Site (hotjar.com/legal/policies/privacy).
• Calendly, which schedules calls you book (calendly.com/privacy).
• The publications that run your article, which receive the article and the details it contains.

We may also share personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to otherwise protect our rights.

Cookies and Similar Technologies

The Site uses cookies and browser storage for analytics (Google Analytics and Hotjar), to keep your cart and checkout working, and to remember small preferences such as whether a seasonal theme is on. You can block or delete cookies in your browser settings; parts of the Site, such as checkout, may not work without them. For more about cookies, visit allaboutcookies.org.

We do not alter the Site’s data collection when we see a Do Not Track signal from your browser.

Your Rights

You can ask us to tell you what personal information we hold about you, and to correct, update, or delete it, by contacting us at the address below. Depending on where you live, including the European Union and some U.S. states, you may have further rights under local law, and we will honor them.

If you are a European resident, we process your information to fulfill contracts we have with you (for example, an order through the Site) or to pursue our legitimate business interests described above. Your information will be transferred outside Europe, including to the United States.

Data Retention

We keep order information for our records unless and until you ask us to delete it, except where the law requires us to keep it. Other information is kept only as long as it is useful for the purposes above.

Minors

The Site is not intended for individuals under the age of 18.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The date at the top shows when it last changed.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, contact us:

Email: theprofoundagency@gmail.com

Mail: Profound Agency LLC, 601 US Highway 206, Suite 26-235, Hillsborough, NJ 08844