The Profound Agency
Fitness & Wellness

Memberships, and the January that decides the year

Fitness has the sharpest seasonality in local marketing and the highest churn, which means acquisition cost only makes sense measured against retained members rather than sign-ups. Lead capture matters more here than reach.

What is the most efficient way to sell gym memberships?

Lead capture inside the platform, rather than sending people to a form they abandon. A personal training company using in-platform lead ads reached a 2.06% click-through rate from 426 clicks — the friction removed is the whole gain.

What we run for fitness & wellness clients

Campaigns in this sector

Clients are described by sector rather than named. Every figure is from the campaign it sits under.

Fitness — personal training

In-platform lead ads brought a personal training company new customers

A personal training company needed enquiries without losing people at a landing page.

What we ran

  • Lead capture inside the social platform rather than on a separate form
Clicks
426
Click-through rate
2.06%

Wellness membership

A national wellness brand built a membership campaign across markets

A national wellness membership brand needed sign-ups across multiple local markets at once.

What we ran

  • Paid social and display per market, with creative adapted locally
Structure
Market-by-market campaigns under one national brand

Questions we get asked

What is the most efficient way to sell gym memberships?
Lead capture inside the platform, rather than sending people to a form they abandon. A personal training company using in-platform lead ads reached a 2.06% click-through rate from 426 clicks — the friction removed is the whole gain.
How many clicks should I expect?
The national average click-through rate for digital display advertising is about 0.07%, so 100,000 impressions should produce at least 70 clicks through to your website. On 300,000 impressions that is roughly 210 visits. Campaigns we run frequently beat that average by several multiples, but the benchmark is what any plan should be built on rather than the best case.
How many of those clicks turn into leads or sales?
That depends on your own website conversion rate, not on the ads. Take the share of visitors who currently do what you want them to do and apply it to the expected clicks: at 300,000 impressions and a 5% site conversion rate, roughly 210 clicks would produce about 10 conversions. If you do not know your current conversion rate, that is the first thing worth measuring, because it sets the ceiling on everything paid media can deliver.
Can you track whether someone who saw an ad came to my location?
Yes, on the channels that serve to mobile devices. If someone sees the ad and then visits your location with their phone within fourteen days, that visit can be attributed and reported. It is shown on your monthly report as verified and estimated visits.
What counts as a conversion, and do you measure view-throughs?
A click conversion is someone who clicked the ad and then completed the action you are tracking. A view-through is someone who saw the ad, did not click, and arrived at your site and converted later. Both are reported separately, because counting only clicks understates what awareness channels like video, audio and Connected TV actually do.

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