- How do you stop paying for leads outside your service area?
- Geo-fence the campaign to the areas you actually work, and qualify at the point of contact. A Live Chat lead is only billable when the visitor's need is something you offer and they are inside your target geography — which means out-of-area conversations do not become invoices.
- How many clicks should I expect?
- The national average click-through rate for digital display advertising is about 0.07%, so 100,000 impressions should produce at least 70 clicks through to your website. On 300,000 impressions that is roughly 210 visits. Campaigns we run frequently beat that average by several multiples, but the benchmark is what any plan should be built on rather than the best case.
- How many of those clicks turn into leads or sales?
- That depends on your own website conversion rate, not on the ads. Take the share of visitors who currently do what you want them to do and apply it to the expected clicks: at 300,000 impressions and a 5% site conversion rate, roughly 210 clicks would produce about 10 conversions. If you do not know your current conversion rate, that is the first thing worth measuring, because it sets the ceiling on everything paid media can deliver.
- Can you track whether someone who saw an ad came to my location?
- Yes, on the channels that serve to mobile devices. If someone sees the ad and then visits your location with their phone within fourteen days, that visit can be attributed and reported. It is shown on your monthly report as verified and estimated visits.
- What counts as a conversion, and do you measure view-throughs?
- A click conversion is someone who clicked the ad and then completed the action you are tracking. A view-through is someone who saw the ad, did not click, and arrived at your site and converted later. Both are reported separately, because counting only clicks understates what awareness channels like video, audio and Connected TV actually do.
